Remote Developer Relations & Customer Success Manager From Europe Full Time

About This Opportunity

MapTiler is hiring a remote Developer Relations & Customer Success Manager from Europe to bridge the gap between enterprise customers, the global developer community, and internal Product & Platform teams.

This role combines technical customer success, software development knowledge, community engagement, content creation, and developer advocacy.

You’ll help customers successfully adopt MapTiler products, create technical resources, represent the company at developer events, and provide feedback that shapes future product development.

View their full job description and apply directly with them by clicking on the apply button

*Please only apply if you meet the requirements*

What You Will Be Doing

• Onboarding strategic B2B customers and advising them on architecture, implementation, and product adoption
• Acting as a technical advisor to help customers scale their use of MapTiler products
• Monitoring customer usage and product adoption to improve retention and expansion opportunities
• Representing MapTiler at global developer conferences and community events
• Delivering live technical demos and presentations
• Creating technical content including tutorials, videos, screencasts, and developer guides
• Engaging with developers through GitHub, Discord, StackOverflow, Reddit, and other communities
• Answering technical questions and supporting the developer ecosystem
• Gathering customer and community feedback to influence product roadmap decisions
• Monitoring account health and identifying potential customer risks
• Collaborating with Product and Platform teams to translate technical feedback into improvements

What They’re Looking For

• Background in software development with experience writing code and deploying applications
• Experience building web or mobile applications
• Strong understanding of modern development workflows and technical concepts
• Ability to explain complex technical topics to both developers and business audiences
• Comfortable with public speaking, live demos, and creating technical content
• Experience using AI tools such as GitHub Copilot, LLMs, or developer agents
• Strong communication and relationship-building skills
• Ability to work with customer success tools such as HubSpot or Zendesk
• Comfortable reviewing pull requests and working with GitHub-based workflows
• Experience working with Agile methodologies (Scrum, Kanban)
• Ability to translate customer feedback into structured product requirements
• Fluent English (C1+)
• Bonus:
  Based near Brno, Czechia
  Public technical content portfolio (blogs, videos, open-source contributions)
  Additional language skills
  Experience with GIS technologies such as ArcGIS, QGIS, PostGIS, MapLibre, or OpenLayers

Notes

• Annual performance bonus
• Fully remote within Europe
• Flexible working hours
• Laptop and equipment provided
• Opportunity to attend conferences and build a personal brand
• Work with global brands and open-source projects
• Team events across Europe
• Option to work from hubs in Brno (Czechia) or Unterägeri (Switzerland)

Tagged as: API, Customer Success Manager, Developer Advocate, Developer Relations, Open Source, remote jobs, SaaS, software development, Technical Content, Technical Customer Success