Senior Customer Success Manager Full Time

About This Opportunity

Prismic is hiring for a Senior Customer Success Manager to manage strategic enterprise accounts, drive expansion revenue, and improve product adoption across a portfolio of high-value customers.

This role focuses heavily on account growth, relationship management with C-level stakeholders, and leading the full commercial lifecycle from opportunity identification to deal closure.

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*Please only apply if you meet the requirements*

What You Will Be Doing

• Managing a portfolio of high-value enterprise and growth-stage clients
• Driving account expansion through cross-sell and upsell opportunities
• Leading the full sales cycle within existing accounts (pipeline to close)
• Building and maintaining strong relationships with C-level stakeholders
• Running regular business reviews and aligning customer goals with product value
• Identifying risks and opportunities across your account portfolio
• Increasing product adoption and improving customer health scores
• Collaborating with internal teams (Product, Legal, Finance, Solutions, Marketing)
• Developing mid- to long-term account growth strategies
• Monitoring retention, adoption, and revenue expansion metrics
• Representing the company in client meetings, events, and occasional travel within Europe

What They’re Looking For

• 6+ years of experience in Customer Success, Account Management, or Expansion/Revenue roles
• Strong track record in cross-sell, upsell, and revenue expansion
• Experience managing enterprise or mid-market accounts in fast-growth SaaS companies
• Ability to engage and influence C-level stakeholders
• Strong sales and negotiation skills with full-cycle ownership experience
• Experience working in PLG or fast-scaling SaaS environments ($10M–$50M ARR range preferred)
• Strong understanding of marketing teams, digital experience, or CMS-related workflows
• Ability to work cross-functionally with internal technical and commercial teams
• Strong communication, organization, and autonomy in fast-paced environments
• Comfortable using AI tools to improve productivity
• Bonus: French language skills, HubSpot experience, CMS industry experience

Important Notes

• Remote from anywhere in Europe (hybrid model with quarterly in-office time in Paris)
• MacBook provided
• Home office setup budget
• English classes included
• Wellness benefits (yoga classes)
• Annual company gatherings and retreats
• Strong focus on AI-driven productivity tools
• Multi-stakeholder, enterprise-level commercial role
• Occasional travel within Europe

Tagged as: account management, CRM, Cross-sell, CSM, Customer Success Manager, Enterprise Accounts, Expansion Sales, remote Senior Customer Success Manager, retention, SaaS, Upsell