Customer Support Agent Contract Full Time

About This Opportunity

CRAE GROUP is looking for a remote Customer Support Agent to join their remote team and support customers through live chat and email communication.

This role is ideal for someone who is calm under pressure, communicates professionally, enjoys helping customers, and can work efficiently in a fast-paced online environment.

You’ll be responsible for handling customer inquiries, resolving issues, escalating more advanced cases when needed, and maintaining a positive customer experience at all times.

Company: Crae Group
Accepting Applicants From: Remote from Cyprus

View the full job description and apply directly with Crae Group
*Please only apply if you genuinely think you meet the requirements.*

What You Will Do

• Communicate with customers via live chat and email
• Respond to customer questions and resolve issues professionally
• Maintain a prompt, empathetic, and solution-oriented approach
• Investigate customer issues and perform first-step troubleshooting
• Escalate advanced or technical issues to the appropriate departments
• Stay updated on products, offers, features, and company policies
• Work efficiently in a multitasking support environment
• Help ensure a positive and smooth customer experience

What They’re Looking For

• 2+ years of experience in online customer support
• Strong written and verbal English communication skills
• Excellent typing and computer skills
• Ability to multitask and stay organized under pressure
• Customer-focused mindset with strong problem-solving abilities
• Ability to work independently in a remote environment
• Reliable internet connection and professional remote work setup

Nice To Have

• Experience with live chat support platforms
• Previous experience in tech, SaaS, gaming, fintech, or online services
• Experience working night shifts or rotating schedules
• Familiarity with ticketing systems and customer support workflows

What They Offer

• Fully remote work flexibility
• Competitive salary package
• Monthly performance bonuses
• Opportunity to join a fast-growing European company
• Long-term growth opportunities within the company
• Dynamic and international team environment

Tagged as: customer experience, Customer Service, Customer Support, Email Support, English Support, Helpdesk, Live Chat Support, Multitasking, Night Shift, Online Support, remote jobs, remote jobs from cyprus, remote support, SaaS Support, technical support