Customer Success Advisor Full Time

About This Opportunity

As a remote Customer Success Advisor, you will provide high-quality customer support and onboarding assistance to members globally while helping deliver an exceptional customer experience across Xapo’s financial products and services.

This role is ideal for customer support professionals who thrive in fast-paced remote environments and are interested in fintech, banking, cryptocurrency, and digital assets.

You’ll assist customers through onboarding, account support, and service inquiries while collaborating with internal teams to ensure smooth customer operations and long-term member satisfaction.

Company: Xapo Bank
Accepting Applicants From: Remote from Anywhere (Asia Preferred)

View the full job description and apply directly with Xapo Bank
*Please apply if you genuinely think you meet the requirements.*

What You Will Do

• Respond to customer inquiries regarding products and services
• Support members via live chat, email, and Zoom calls
• Assist with onboarding new members from application to activation
• Monitor customer accounts, debit card transactions, and fiat/Bitcoin transfers
• Take ownership of customer issues and escalate when needed
• Educate customers about Xapo products and services
• Conduct onboarding and support Zoom calls with prospective members
• Monitor onboarding queues and proactively assist stuck applicants
• Maintain dashboards and customer service statistics
• Deliver fast, professional, and customer-focused support experiences

What They’re Looking For

• 2+ years of customer service or customer success experience
• Experience supporting customers remotely via chat and email
• Fluent English communication skills
• Strong interpersonal and problem-solving skills
• Ability to multitask in a fast-paced remote environment
• Professional communication and customer handling skills
• Dedicated remote workspace and reliable internet connection
• Professional appearance during customer Zoom calls
• Preferred Qualifications
  Additional language skills such as Mandarin or Japanese
  Previous fintech or banking industry experience
  Familiarity with cryptocurrency or Bitcoin
  Experience using CRMs, Jira, Confluence, Slack, or Kustomer
  Experience with onboarding or account support operations

Ideal Candidate

• Customer-focused and proactive support professional
• Interested in fintech, crypto, and digital banking
• Comfortable working in global remote teams
• Strong communication and relationship-building skills
• Fast learner with attention to detail
• Able to manage customer issues calmly and professionally
• Team-oriented with strong ownership mentality

Benefits

• Fully remote work-from-anywhere environment
• Flexible work schedule and PTO
• Learning and development opportunities
• Exposure to global fintech and crypto banking operations
• International distributed team culture
• Career growth within a fast-growing fintech company
• Opportunity to work with innovative financial products

Tagged as: Banking Support, Bitcoin Support, Client Support Specialist, Crypto Support, Cryptocurrency Customer Service, Customer Experience Specialist, Customer Onboarding, Customer Service Representative, Customer Success Advisor, Customer Success Manager, Customer Support Specialist, Fintech Support, Remote Customer Support, remote from anywhere jobs