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Freelancers / Remote
Remote Call Handling Specialist Contract Full Time NEW
About This Opportunity
HappyCo is hiring a remote Call Handling Specialist to answer inbound calls from residents, property staff, and vendors and ensure maintenance-related issues are accurately documented and handled according to company standards.
This role focuses solely on live call management, including gathering information, triaging emergencies, documenting calls, and providing professional and empathetic customer service.
What You Will Be Doing
Answer inbound calls promptly and courteously during assigned shifts.
Follow standardized call scripts and workflows to assess maintenance issues.
Gather information about maintenance-related concerns.
Document each call accurately in the company system, including issue details, actions taken, and next steps.
Identify and escalate emergency maintenance situations according to SOPs.
Communicate with residents and property teams to ensure clarity and appropriate follow-up.
Maintain a calm and professional tone when speaking with upset or anxious callers.
Use troubleshooting guides or SOPs to help resolve basic maintenance concerns over the phone.
Follow company scripts, SOPs, emergency escalation protocols, and call documentation standards.
Maintain average call response time within target.
Maintain high-quality scores on call audits, including tone, accuracy, and escalation handling.
Participate in brief daily huddles or debriefs to review trends and key updates.
Requirements
3+ years of property management experience — required.
Strong verbal communication and active listening skills.
Customer service, call center, or maintenance coordination experience preferred.
Ability to multitask and document calls while speaking with residents.
Comfortable using computers, web-based software, and call management tools.
High level of empathy, patience, and professionalism.
Basic understanding of property maintenance terminology is a plus.
Reliable internet connection and quiet workspace.
Spanish-speaking ability preferred.
Strong understanding of the relationship between residents, property management, and maintenance staff.
Upbeat, outgoing nature with an authentic desire to help others.
Benefits & Notes
Full-time, non-exempt position.
$21/hour starting pay.
Remote work.
HappyCo partners with TCW as the Employer of Record.
Paid vacation and sick time.
Work-from-home stipend.
Company-subsidized healthcare.
Opportunity to develop skills through exposure to new products, technologies, and challenges.
View their full job description and apply directly with them by clicking on the apply button
*Please only apply if you meet the requirements*
