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Senior Customer Success Manager Full Time NEW
About This Opportunity
Prismic is hiring for a Senior Customer Success Manager to manage strategic enterprise accounts, drive expansion revenue, and improve product adoption across a portfolio of high-value customers.
This role focuses heavily on account growth, relationship management with C-level stakeholders, and leading the full commercial lifecycle from opportunity identification to deal closure.
View their full job description and apply directly with them by clicking the apply button
*Please only apply if you meet the requirements*
What You Will Be Doing
- Managing a portfolio of high-value enterprise and growth-stage clients
- Driving account expansion through cross-sell and upsell opportunities
- Leading the full sales cycle within existing accounts (pipeline to close)
- Building and maintaining strong relationships with C-level stakeholders
- Running regular business reviews and aligning customer goals with product value
- Identifying risks and opportunities across your account portfolio
- Increasing product adoption and improving customer health scores
- Collaborating with internal teams (Product, Legal, Finance, Solutions, Marketing)
- Developing mid- to long-term account growth strategies
- Monitoring retention, adoption, and revenue expansion metrics
- Representing the company in client meetings, events, and occasional travel within Europe
What They’re Looking For
- 6+ years of experience in Customer Success, Account Management, or Expansion/Revenue roles
- Strong track record in cross-sell, upsell, and revenue expansion
- Experience managing enterprise or mid-market accounts in fast-growth SaaS companies
- Ability to engage and influence C-level stakeholders
- Strong sales and negotiation skills with full-cycle ownership experience
- Experience working in PLG or fast-scaling SaaS environments ($10M–$50M ARR range preferred)
- Strong understanding of marketing teams, digital experience, or CMS-related workflows
- Ability to work cross-functionally with internal technical and commercial teams
- Strong communication, organization, and autonomy in fast-paced environments
- Comfortable using AI tools to improve productivity
- Bonus: French language skills, HubSpot experience, CMS industry experience
Important Notes
- Remote from anywhere in Europe (hybrid model with quarterly in-office time in Paris)
- MacBook provided
- Home office setup budget
- English classes included
- Wellness benefits (yoga classes)
- Annual company gatherings and retreats
- Strong focus on AI-driven productivity tools
- Multi-stakeholder, enterprise-level commercial role
- Occasional travel within Europe
