Technical Account Manager Full Time

About This Opportunity

Samsara (NYSE: IOT) is hiring a remote Technical Account Manager (TAM) to act as a technical customer success partner for its Connected Operations™ Cloud platform.

The role focuses on helping customers adopt Samsara’s platform long-term, improve technical outcomes, and achieve their operational goals across industries including agriculture, construction, field services, transportation, and manufacturing.

Company: Samsara
Accepting Applicants From: Remote from Mexico
View the full job description and apply directly with Samsara

*Please only apply if you meet the requirements*

What You Will Do

• Customer Impact & Value Realization
  Deliver measurable value beyond technical support
  Align Samsara solutions with customer business objectives
  Track and demonstrate technical ROI

   

• Technical Account Management
  Manage a portfolio of customers in Mexico
  Develop tailored success plans
  Identify and mitigate risks to customer health
  Maintain accurate customer interaction records

   

• Technical Expertise
  Serve as primary technical point of contact
  Work with APIs, hardware, and software
  Troubleshoot complex technical issues
  Conduct root cause analysis

   

• Problem Solving & Support
  Own technical ticket lifecycle from escalation to resolution
  Improve product outcomes through issue analysis

   

• Communication & Collaboration
  Lead customer meetings and technical reviews
  Communicate with both technical and executive stakeholders
  Partner with Sales, Support, Product, and Engineering teams

   

• Internal Contribution
  Contribute to internal knowledge sharing
  Support onboarding and team development
  Participate in process improvements

   

• Company Values
  Embed Samsara’s core values and operating principles in daily work

What They’re Looking For

• Minimum Requirements
  5+ years in a technical, customer-facing role (TAM, Solutions Consulting, or Customer Success)
  Bachelor’s degree in MIS, Computer Science, or related field preferred (or equivalent experience)
  Strong technical ability with hardware, software, and APIs
  Interest in continuous learning and AI
  Fluent in English and Spanish
  Ability to build long-term customer relationships
  Collaborative and team-oriented mindset

   

• Preferred Experience
  Experience with enterprise SaaS, IoT, or PaaS customers
  Experience with Samsara tools and systems (Salesforce, Zendesk, Jira, Gong, Gainsight, Tableau)
  Basic Python coding skills

Work Model

• Remote role based in Mexico
• Requires collaboration with cross-functional teams
• Focus on customer-facing technical engagement

Tagged as: API, Bilingual English Spanish, Customer Success, Customer Support Escalation, Enterprise Customers, IoT, remote jobs from mexico, Root Cause Analysis, SaaS, Technical Account Management, Technical Account Manager