Remote Customer Success Manager Full Time

About This Opportunity

ElevenLabs is hiring a remote Customer Success Manager – EMEA (German Speaking) to manage enterprise customers across EMEA, drive product adoption, and own renewals and expansion across a portfolio of accounts.

Eligible Remote Locations: Europe, Dublin, Switzerland, Poland, Sweden, United Kingdom, Amsterdam, Berlin

What You’ll Do

Build and maintain strong relationships with a portfolio of 40–50 enterprise customers.
Partner with customers during onboarding and help drive long-term adoption across multiple ElevenLabs products.
Monitor customer usage and product adoption to identify areas for improvement and opportunities for expansion.
Help customers understand and unlock value from technical and mission-critical products.
Own renewals and expansion across the assigned book of business.
Track customer success KPIs, including Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
Contribute to Customer Success OKRs and broader team goals.
Help develop scalable Customer Success playbooks and frameworks for the EMEA market.
Work closely with internal teams to address customer needs and improve outcomes.
Manage relationships with stakeholders at different levels of complex customer organizations.

What They’re Looking For

5–7 years of Customer Success experience in a fast-paced SaaS organization.
Experience demonstrating and delivering value with technical or mission-critical products, such as conversational AI.
Commercial experience owning renewals and expansion within a customer portfolio.
Strong builder mindset with a focus on customer experience and scalable solutions.
Excellent communication and relationship-building skills across different levels of an organization.
Strong analytical and creative problem-solving skills.
Ability to manage complex customer challenges and drive practical solutions.
Fluent in German and English.
Additional languages are a plus.
Comfortable working independently in a remote environment.

Career & Company Benefits

ElevenLabs provides:

Annual discretionary professional development stipend.
Annual discretionary social travel stipend.
Annual company offsite.
Monthly co-working stipend for employees who are not located near a main hub.
Opportunities to contribute to a rapidly growing AI company and take on broader responsibilities as the Customer Success organization develops.

Apply directly with them by clicking on the apply button

*Please only apply if you meet the requirements*

Tagged as: account management, conversational AI, Customer Expansion, Customer Retention, Customer Success EMEA, Customer Success Manager, Customer Success Manager Europe, Enterprise Customer Success, German Speaking, German Speaking Customer Success, Remote Customer Success, SaaS Customer Success