Customer Service Representative Full Time

About This Opportunity

Ikigai Cases is looking for a Customer Service Representative to support its growing e-commerce operations.

This role focuses on delivering a high-quality customer experience through email-based support, resolving order issues, and ensuring smooth communication across teams.

It’s ideal for someone detail-oriented, proactive, and experienced in handling customer interactions in an online retail environment.

Accepting Applicants: Remote From Anywhere
Click Apply to view the full job description and apply directly with Ikigai Cases

*Please only apply if you feel you match the requirements below.*

What You’ll Be Doing

• Respond to customer inquiries, issues, and tickets via email (HelpScout or similar tools)
• Manage returns and exchanges while ensuring customer satisfaction
• Coordinate with operations on inventory, priority orders, and logistics
• Identify recurring customer issues and suggest improvements
• Maintain accurate, timely, and professional communication
• Ensure a high standard of customer experience across all interactions

Requirements

• 2+ years of customer service experience in e-commerce
• Experience with customer support platforms (HelpScout, Gorgias, Richpanel, etc.)
• Strong experience using Shopify for order management
• Excellent written and verbal English communication skills
• Strong attention to detail and organizational skills
• Ability to work independently and solve problems proactively
• Comfortable working shifting schedules

Tagged as: customer experience, Customer Support, e-commerce, Email Support, shopify