Customer Onboarding Specialist Full Time

About This Opportunity

Owner.com is hiring a Customer Onboarding Specialist to guide newly signed restaurant partners through the onboarding and launch process on the platform.

In this role, you’ll ensure each restaurant successfully sets up its mobile app, website, and online ordering systems, delivering a smooth and timely launch experience.

You’ll manage a portfolio of partners at different onboarding stages, coordinating communication across email, calls, and SMS while working closely with internal product, engineering, and success teams.

This is a fast-paced, KPI-driven role focused on organization, communication, and ensuring a high-quality customer launch experience.

Company: Owner.com
Accepting Applicants From: Remote, from Mexico, Colombia, or Costa Rica
View the full job description and apply directly with Owner.com

Please apply if you genuinely think you meet the requirements.

Responsibilities

• Manage a portfolio of restaurant partners throughout the onboarding process
• Ensure smooth and timely setup of mobile apps, websites, and online ordering systems
• Communicate with clients via email, phone, and SMS (high-volume interaction)
• Collect required assets and information needed for successful launches
• Set clear expectations and timelines with restaurant owners
• Coordinate internally with product, engineering, and customer success teams
• Provide guidance and best practices for online ordering and SEO setup
• Identify and escalate issues when needed to ensure on-time delivery
• Contribute feedback to improve onboarding processes and product experience
• Ensure successful handoff to the Restaurant Success Manager

Requirements

• Ability to manage multiple accounts at different onboarding stages simultaneously
• Strong organizational and time management skills
• Excellent English communication skills (C1/C2 preferred)
• Strong problem-solving and ownership mindset
• Ability to thrive in a fast-paced, KPI-driven environment
• Comfortable working across email, calls, and messaging tools
• Growth mindset and willingness to continuously learn
• Nice to have:
  1+ year experience in the restaurant or hospitality industry
  Experience in customer onboarding or account management
  Familiarity with SaaS or platform-based products
  Experience working in cross-functional remote teams

What You Get

• Remote-first role (Mexico, Colombia, or Costa Rica)
• Competitive salary ($27,000–$30,000 USD equivalent annually)
• Health coverage
• Unlimited PTO
• Performance-driven, fast-growth startup environment
• Opportunity to work closely with product and engineering teams
• Direct impact on how restaurants launch and succeed on the platform

Tagged as: Customer Onboarding Specialist, onboarding