Remote Onboarding Project Manager

About This Opportunity

Cloudbeds is hiring a remote Onboarding Project Manager in Europe to lead complex onboarding projects for mid-market customers, from contract signature through adoption and transition to Account Management.

You will act as the strategic lead throughout the onboarding journey, working with Onboarding, Account Management, Sales, Product, Support and Professional Services teams to deliver a seamless implementation experience.

View their full job description and apply directly with them by clicking on the apply button

*Please only apply if you meet the requirements*

What You Will Be Doing

• Own and manage the end-to-end onboarding lifecycle for mid-market customers.
• Manage the process from sales handoff through go-live, adoption and transition to Account Management.
• Define project scope, timelines, milestones and deliverables.
• Serve as the primary point of contact for onboarding mid-market customers.
• Drive clear communication and stakeholder alignment throughout the project.
• Lead pre-kickoff, kickoff, project check-in and go-live meetings.
• Document action items and next steps.
• Proactively identify and manage risks, dependencies and escalation points.
• Coordinate collaboration across Sales, Onboarding, Product, Support, Professional Services and Account Management.
• Monitor onboarding success metrics, customer adoption, training completion and utilization milestones.
• Help drive customer confidence, platform adoption and measurable business outcomes.

Requirements

• Fluency in English, Portuguese and Spanish at a business-professional level, both written and spoken.
• Minimum 4 years of experience in hotel operations or hotel management.
• At least 1 year of project management experience within a SaaS or customer-facing environment.
• Ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization.
• Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment.
• Strong communication, relationship management and customer-facing presentation skills.
• Ability to proactively solve problems, manage ambiguity and adapt quickly to changing customer and business needs.
• Bonus skills:
  At least 1 year of project management experience within a hospitality SaaS environment.
  Previous customer implementation and onboarding experience at a hospitality SaaS company.
  Familiarity with Salesforce, Zendesk, Slack or other customer operations tools.

Benefits / Notes

• Cloudbeds is a fully remote company.
• The role works with mid-market customers in the hospitality industry.
• Cloudbeds’ platform powers properties across 150 countries.
• The onboarding team emphasizes collaboration, innovation, continuous improvement and customer advocacy.
• Cloudbeds provides professional development opportunities, including courses through Cloudbeds University, manager training, upskilling and knowledge transfer.

Tagged as: account management, Cross-functional Collaboration, customer experience, Customer Implementation, Customer Onboarding, Customer Success, Go-Live, Hospitality SaaS, Hospitality Technology, Hotel Management, Hotel Operations, Hotel Technology, Onboarding Project Manager, Project Coordination, project management, SaaS, salesforce, stakeholder management, Zendesk