Remote Accounting Specialist

About This Opportunity

Cloudbeds is hiring a remote Customer Support & Onboarding Specialist – Accounting to help European hotel customers configure and use Cloudbeds’ financial and accounting capabilities.

You will work directly with hotel clients and their accounting teams on end-to-end accounting configuration, including chart of accounts mapping, tax setup, ERP integrations and fiscal compliance.

View their full job description and apply directly with them by clicking on the apply button

*Please only apply if you meet the requirements*

What You Will Be Doing

• Guide European hotel clients through accounting onboarding, including:
  Chart of accounts mapping
  VAT configuration
  Revenue recognition setup
  Reconciliation workflows
• Country-specific fiscalization requirements
• Translate customers’ business processes, including night audits, folio management, accounts receivable and month-end close, into a properly configured Cloudbeds environment.
• Support integrations between Cloudbeds and third-party accounting platforms and ERPs, including QuickBooks, Xero, M3, NetSuite, Sage and other European regional systems.
• Troubleshoot accounting discrepancies, integration sync issues and configuration questions.
• Serve as an internal subject matter expert on European hospitality accounting practices and fiscal compliance.
• Contribute to onboarding documentation and best-practice resources for European hospitality accounting workflows.
• Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap.

Requirements

• 5+ years of hands-on accounting or bookkeeping experience specifically within the European hotel or hospitality industry — required.
• Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software such as M3, NetSuite, Xero, Sage or comparable systems.
• Deep knowledge of European fiscal compliance requirements, including fiscalization, VAT frameworks and country-specific invoicing standards.
• Strong customer-facing communication skills and confidence engaging directly with hotel clients and accounting teams via phone and video.
• Fluent English plus at least one additional European language. Spanish, Portuguese, French, German or Italian are strongly preferred.
• Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holding.
• Strong analytical mindset and ability to trace data flows, identify mapping issues and troubleshoot integration problems methodically.
• Bonus skills:
  Hands-on experience in hotel operations, including front office, night audit or revenue management.
  Familiarity with fiscalization requirements across multiple European countries, including Portugal SAF-T, Spain SII and Italy SDI.
  Active personal use of AI tools or workflow automation.

Benefits / Notes

• Remote First, Remote Always.
• PTO according to local labor requirements.
• Monthly Wellness Fridays.
• Fully paid parental leave.
• Home office stipend based on country of residency.
• Professional development courses through Cloudbeds University.
• Access to professional development, including manager training, upskilling and knowledge transfer.
• Cloudbeds operates across 40+ countries and its platform powers properties across 150 countries.

Tagged as: Accounting, Accounting Integrations, Accounting Specialist, Bookkeeping, Cloudbeds, Customer Onboarding, Customer Support, ERP Integrations, European Accounting, Fiscal Compliance, Fiscalization, Hospitality Accounting, Hospitality Technology, Hotel Accounting, Hotel PMS, Hotel Technology, M3, NetSuite, QuickBooks, Reconciliation, remote jobs from europe, Revenue Recognition, SaaS, Sage, VAT, Xero