Remote Post-Sales Operations Specialist

About This Opportunity

Cloudbeds is hiring a remote Post-Sales Operations Specialist to help newly closed customers move from signed contracts to successful onboarding and first value.

You will work between Sales, Onboarding and Support to ensure customers are ready for kickoff, maintain momentum toward first value, respond to risk signals, and handle a defined queue of downgrade and cancellation requests.

You will also help improve the playbooks and processes behind this work.

View their full job description and apply directly with them by clicking on the apply button

*Please only apply if you meet the requirements*

What You Will Be Doing

• Own the post-sale handoff and verify closed-won details and onboarding prerequisites.
• Ensure billing setup, access, data and integrations are ready for onboarding.
• Trigger outreach and coordinate scheduling so onboarding kickoffs happen on time.
• Run structured outreach and follow up on action items.
• Remove blockers and coordinate with Sales, Onboarding, Support and Account Managers.
• Triage downgrade and cancellation requests, primarily for Non AM Accounts.
• Run structured retention/save motions.
• Present retention options and align on next steps and timelines.
• Recommend concessions such as credits within policy and approval guidelines.
• Send concise, empathetic emails and Loom updates.
• Schedule short syncs when needed to diagnose issues, align expectations and unblock progress.
• Log activities and notes in Salesforce and DealHub.
• Tag milestones, risks, entitlements and key decisions.
• Capture important customer information, including blockers, product gaps and implementation quality signals.
• Identify when standard onboarding is not meeting customer needs and escalate to the appropriate teams.
• Follow established cadences and escalation paths.
• Propose improvements when recurring patterns indicate a better approach.

Success in this role:

• Post-sale handoff and onboarding readiness.
• Time to kickoff and time to first value.
• Retention save rate and ARR saved for the downgrade/cancel queue.
• SLA adherence for response and resolution times.
• CRM data quality for handoffs, entitlements, milestones and risk flags.
• Revenue Recovery ROI.
• Churn Mitigation Value.
• Post-resolution customer sentiment.

Benefits / Notes

• Remote-first, remote-always.
• PTO according to local labor requirements.
• Monthly Wellness Fridays.
• Fully paid parental leave.
• Home office stipend based on country of residency.
• Professional development courses through Cloudbeds University.
• Access to professional development, including manager training, upskilling and knowledge transfer.
• Cloudbeds has 650+ employees across 40+ countries.
• The company operates in hospitality technology and its platform serves properties across 150 countries.

Tagged as: ARR, B2B SaaS, Cancellation Prevention, Churn Mitigation, CRM, Customer Communication, Customer Onboarding, Customer Retention, Customer Success Operations, DealHub, Downgrade Requests, Handoff Management, Hospitality Technology, Hotel Technology, Onboarding Readiness, Post-Sales, Post-Sales Operations, remote jobs from anywhere, retention, Revenue Recovery, SaaS, Sales Operations, salesforce, Save Motions, SLA