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Support Specialist NAMER Full Time
About This Opportunity
Remote People is hiring a Support Specialist NAMER to support clients and employees across the North America region.
This role focuses on customer support, HR-related inquiries, ticket management, troubleshooting, and cross-functional collaboration within a fast-growing global HRTech and EOR environment.
The position is fully remote and open to candidates across LATAM.
Company: Remote People
Accepting Applicants From: Remote from LATAM
View the full job description and apply directly with Remote People
*Please only apply if you meet the requirements*
What You Will Do
- Serve as the main point of contact for HR-related customer inquiries via email, phone, and chat
- Manage and resolve client and employee support tickets efficiently
- Troubleshoot issues, identify root causes, and escalate complex cases when needed
- Collaborate with payroll, finance, operations, and sales teams to ensure smooth client support
- Conduct client training sessions when necessary
- Analyze support trends and contribute to process improvements
- Maintain accurate documentation and communication throughout ticket resolution
- Stay updated on company products and workforce management solutions
What They’re Looking For
- 3+ years of customer support experience within HRTech or EOR environments
- Experience using support tools like Zendesk, Freshdesk, Salesforce, or WeChat
- Fluent English communication skills (C2 level preferred)
- Strong problem-solving and organizational skills
- Ability to work in a fast-paced global environment
- Strong attention to detail and stakeholder management abilities
- Collaborative mindset and ability to work across teams
- Empathy, patience, and customer-focused communication skills
Ideal candidate
This role is ideal for experienced customer support professionals who enjoy solving problems, managing client relationships, and working within global HR or payroll operations.
Candidates with experience in remote workforce solutions, HRTech platforms, or EOR services will stand out.
