Remote Content Operations Analyst Contract Full Time

About This Opportunity

Storyteller is hiring a remote Content Operations Analyst in the Philippines to help keep its platform, support workflows, and high-volume sports content accurate, reliable, and trusted.

You’ll work across content operations, support, product, and client-facing teams, handling live content checks, issue triage, application support, evidence gathering, escalation, handovers, and process improvement.

A significant part of the role involves quality-checking live sports stories under time pressure, including names, scores, player images, team logos, standings, links, stats, metadata, timing, and visual consistency.

The role follows a rotating shift pattern, including evenings and weekends, depending on live events.

View their full job description and apply directly with them by clicking on the apply button

*Please only apply if you meet the requirements*

What You Will Be Doing

• Run content operations and support workflows during live sports events and other high-volume publishing periods.
• Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, brand consistency, and basic platform behaviour.
• Triage incoming support and content issues by gathering evidence, identifying likely causes, and deciding the next action.
• Reproduce and document application or workflow issues, including expected and actual behaviour, affected clients/products, severity, screenshots, links, and steps to reproduce.
• Distinguish between content issues, configuration issues, user/workflow issues, and likely product bugs.
• Spot, describe, and escalate issues before they become client or user problems.
• Maintain handovers, incident notes, support updates, QA records, and follow-up actions across time zones.
• Work with content, operations, product, engineering, and client-facing teams to fix issues quickly and prevent repeats.
• Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability.
• Improve checklists, playbooks, templates, support workflows, and lightweight automations based on what breaks in practice.

Requirements

• Strong application support, product support, content operations, QA, live operations, or support operations instincts.
• Exceptional attention to detail when checking text, visuals, links, timing, structured information, and issue evidence.
• High agency and willingness to investigate issues rather than ignore them because they were not assigned.
• First-principles troubleshooting skills.
• Clear written English and the ability to explain issues calmly and precisely.
• Strong judgment under pressure, including deciding what needs immediate action, escalation, or can wait.
• Outcome ownership and strong follow-through.
• Curiosity about systems and understanding why issues happen.
• Comfort using AI and tools to improve your work while checking important details yourself.
• Reliability when live coverage, client support, or content accuracy matters.
• High standards for accurate work.
• Interest in sport, media, digital content, SaaS, live operations, or customer-facing product support.

Nice to have

• Experience in application support, product support, technical support, customer support operations, content QA, live operations, editorial, proofreading, moderation, or digital publishing.
• Exposure to SaaS, sports, media production, CMS tools, publishing workflows, mobile/web apps, or client-facing support.
• Experience using Jira, Zendesk, Intercom, Linear, CMS platforms, spreadsheets, dashboards, browser dev tools, SQL, APIs, or log/search tools.
• Examples of improving a checklist, workflow, support process, QA process, runbook, template, or lightweight automation.
• Experience working in a fast-paced environment where accuracy, timing, and communication matter.

Benefits / Notes

• Fully remote working anywhere in the Philippines.
• Working with the latest hardware, tech stack, and tools.
• High-growth product relied on by leading global brands, particularly within sports.
• Rotating shifts, including evenings and weekends, depending on live events.
• The recruitment process includes:
  Initial short conversation.
  Practical take-home task.
  Final interview with the team.
• Sensible use of AI is expected and allowed during the practical task.

Tagged as: AI Tools, Application Support, CMS, Content Operations, Content QA, Content Quality Control, Customer Support, Digital Publishing, Issue Triage, Live Operations, Product Support, QA, Remote job from philippines, SaaS, Sports Content, Support Operations, technical support, troubleshooting