Customer Success Specialist – Mexico Contract Full Time

About This Opportunity

Samsara is looking for a remote Customer Success Specialist from Mexico, to support Commercial / Mid-Market Collections for its global customer base.

This role focuses on managing customer accounts with an emphasis on billing, receivables, and issue resolution, ensuring smooth communication between customers, sales, and internal teams.

You will play a key role in maintaining strong customer relationships while ensuring timely payments, resolving account issues, and supporting a high-volume, fast-paced operational environment.

Company: Samsara
Accepting Applicants From: Remote from Mexico

View the full job description and apply directly with Samsara
*Please only apply if you genuinely think you meet the requirements.*

What You Will Do

• Manage a portfolio of global customers and support overall account health
• Handle billing inquiries, receivables, renewals, cancellations, and account issues
• Perform collections activities for overdue and current accounts
• Resolve customer escalations related to billing and account status
• Coordinate with internal teams to ensure timely issue resolution
• Maintain accurate records of customer interactions and account activity
• Manage a high-volume queue of customer requests and follow-ups
• Deliver clear, professional communication across all customer touchpoints
• Ensure a strong customer experience throughout the collections process
• Support continuous improvement of operational workflows

What They’re Looking For

• 1–3 years of experience in customer-facing roles (support, success, or collections)
• Experience in high-volume environments handling 20+ cases per day
• Understanding of accounts receivable and billing processes
• Strong problem-solving and critical thinking abilities
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail
• Ability to work independently in a remote environment
• Experience using CRM/ticketing systems (Zendesk, Salesforce, NetSuite, etc.)
• Comfortable working with deadlines and SLAs
• Ability to work remotely from Mexico

Nice To Have

• Experience in billing, renewals, cancellations, or RMA processes
• Experience in SaaS or B2B support environments
• Familiarity with telematics, IoT, or logistics systems (ELDs, fleet tools, etc.)
• Experience working in cross-functional customer operations teams

Tagged as: account management, Accounts Receivable, Billing Support, Collections, CRM, Customer Success, Customer Support, Operations, remote jobs mexico, SaaS, salesforce, Zendesk