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Freelancers / Remote / Virtual Assistant
Remote Customer Success Engineer Full Time NEW
About This Opportunity
Sonar is looking for a remote Customer Success Engineer. As a founding Customer Success Engineer, you’ll help create the playbook for the function.
Customer Success Engineers are proactive technical advisors who own the health, maturity, and growth of a customer portfolio, with AI at the core of how they operate.
This is not a support, services, or sales overlay role. It is a strategic role for engineers who enjoy technology and business impact equally and want to redefine what customer success looks like.
View their full job description and apply directly with them by clicking on the apply button
*Please only apply if you meet the requirements*
Responsibilities
Own a portfolio and act as the trusted technical advisor for accounts across the full customer journey, including onboarding, adoption, health, and value realization.
Act on AI-generated signals by identifying risks and opportunities across accounts and turning them into outcomes.
Lead maturity assessments and outcome reviews that help customers improve how they build and demonstrate the impact.
Understand each customer’s business priorities and translate them into clear technical plans that help customers get the most value from the platform.
Provide qualified expansion signals and renewal insights to Sales through clean handoffs and shared outcomes.
Experience & Qualifications
Hands-on experience in DevOps, software engineering, or platform roles, including CI/CD pipelines, Git workflows, and understanding how code quality and security fit into them.
Strong business understanding and the ability to recognize what risks and opportunities mean for a customer’s business.
Ability to explain complex concepts simply and assertively to both developers and VPs, in technical deep-dives and executive reviews.
Strong analytical skills with the ability to identify patterns, connect data across sources, and turn insights into actionable recommendations.
Founding-team mindset with a willingness to build new processes, take ownership, act proactively, and remain steady in an evolving environment.
Fluent in English.
Additional languages such as French, German, Arabic, or Spanish are a plus.
Energetic, coachable, and resilient, with integrity and teamwork as core values.
Bonus Points
Experience with SonarQube, SAST/AppSec tooling, or developer platforms.
Customer-facing experience in solutions engineering, consulting, support, or customer success.
Experience with Java or another modern programming language.
Comfort working in Linux.
Hands-on experience with AI coding assistants or agentic development.
