Customer Relationship Management- CRM Specialist- Serbia Full Time

About This Opportunity

Native Teams is seeking a Customer Relationship Management- CRM Specialist from Serbia,to manage and optimize CRM systems across Sales, Marketing, and Service functions, supporting scalable operations and data-driven decision-making.

This role focuses on owning the CRM environment (primarily HubSpot), ensuring data accuracy, improving workflows, integrating tools, and enabling teams to work efficiently.

You’ll collaborate closely with cross-functional stakeholders to align processes, improve automation, and maintain high data quality standards.

You’ll also play a key role in training teams, supporting system usage, and continuously improving CRM operations to support business growth.

Company: Native Teams
Accepting Applicants From: Remote, From Serbia
View the full job description and apply directly with NativeTeams.

Please apply if you genuinely think you meet the requirements.

Responsabilities

• CRM Management

  Manage and maintain HubSpot CRM across departments (Sales, Marketing, Service)
  Configure system settings, user roles, and permissions
  Ensure optimal CRM performance and usability

   

• Integration Management

  Integrate HubSpot with external tools (e.g., Asana, email marketing platforms, support tools, call/engagement tools)
  Streamline workflows and improve cross-system data flow

   

• Data Hygiene

  Maintain high standards of data accuracy, completeness, and consistency
  Conduct regular audits and implement data cleansing processes

   

• User Training & Support

  Train team members on CRM best practices and functionalities
  Provide ongoing support and guidance to ensure effective CRM usage
  Promote adoption across departments

   

• Process Optimization

  Identify opportunities to automate workflows and improve processes
  Collaborate with teams to enhance operational efficiency using CRM capabilities

   

• Collaboration with Stakeholders

  Work closely with Sales, Marketing, and Service teams to align CRM with their needs
  Gather feedback and propose system/process improvements
  Participate in regular cross-functional discussions

   

• System Updates & Maintenance

  Stay up to date with HubSpot features and updates
  Monitor system performance and troubleshoot issues
  Continuously optimize CRM setup

   

• Compliance & Security

  Ensure CRM practices comply with data protection and privacy regulations
  Implement and maintain appropriate security measures

   

• Project Management

  Contribute to or lead CRM-related projects
  Coordinate with stakeholders to ensure successful and timely delivery

Requirements

• 5+ years of experience in CRM management
• Minimum 2+ years of hands-on experience with HubSpot
• Strong knowledge of CRM systems, workflows, APIs, and integration tools (e.g., Zapier-like platforms)
• Experience with data management and data structuring
• Strong communication skills, able to explain technical concepts to non-technical users
• Excellent organizational and multitasking abilities
• Proactive mindset with a focus on continuous improvement
• Ability to work in a fast-paced, dynamic environment with shifting priorities
• Strong collaboration skills across cross-functional teams
• Self-motivated with a “default to action” approach
• Fluent in English (written and spoken)

What You Get

• Fully remote work environment
• Opportunity to influence CRM strategy and RevOps processes
• Exposure to a fast-growing global fintech organization
• Collaborative, cross-functional team environment
• Opportunities for professional and personal growth

Who This Role Is For

• This role is ideal for someone experienced in CRM systems- especially HubSpot- who enjoys improving processes, managing data, and enabling teams through automation and integrations.
• You’re detail-oriented, technically strong, and comfortable working across departments.
• You take ownership of systems, proactively solve problems, and enjoy building scalable CRM processes that support business growth in a fast-paced environment.

Tagged as: CRM, Customer Relationship Menagement, HubSpot, revenue operations