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Remote Customer Success Manager Full Time
About This Opportunity
Storyteller is hiring a remote Customer Success Manager from UK or Europe to manage and grow a portfolio of customer accounts across the UK and Europe, particularly professional sports teams, leagues, federations, and governing bodies.
The role focuses on customer relationships, product adoption, account health, retention, and identifying opportunities for account growth.
Quick Job Details:
Job Type: Full-time
Location: Remote — UK and EU
Category: Customer Success & Account Management
Salary: Not specified
Experience: Customer Success, account management, client services, or partnerships experience
What You’ll Do
Manage a portfolio of core customer accounts across the UK and Europe
Build relationships with stakeholders in digital, content, marketing, fan engagement, sponsorship, and commercial teams
Understand customer goals, seasonal calendars, workflows, and success metrics
Lead regular, structured customer check-ins focused on outcomes and next steps
Monitor account health, product adoption, risks, and growth opportunities
Help customers use Storyteller across their apps, websites, and content workflows
Analyze product usage and engagement data to recommend improvements
Identify underused features and adoption gaps before they become renewal risks
Help customers plan for key sporting moments, including season launches, finals, tournaments, rivalry matches, and major campaigns
Identify opportunities to expand existing accounts and introduce relevant products
Share customer insights and commercial opportunities with the Sales team
Support renewal preparation by maintaining clear account information, stakeholder context, and risk assessments
Coordinate with delivery and support teams to resolve customer needs effectively
Share useful customer feedback with Product and other internal teams
Maintain accurate account notes, actions, and risk records
Escalate issues based on urgency and customer impact
Improve repeatable Customer Success processes as the team grows
What Storyteller Is Looking For
Experience in Customer Success, account management, client services, or partnerships
Experience working with sports, media, entertainment, content, digital, or fan engagement teams
Understanding of how live sports, content calendars, and multiple stakeholders shape customer needs
Strong relationship-building and customer communication skills
Excellent organization, responsiveness, and follow-through
Ability to learn products deeply and translate product usage into customer outcomes
Commercial awareness and the ability to identify expansion opportunities
Confidence participating in commercial conversations without necessarily owning a sales quota
Good judgment when deciding what to resolve independently, coordinate, or escalate
Curiosity about using AI to improve work and customer outcomes
Comfort working in a fast-moving environment where processes continue to evolve
Formal management titles, personal sales quotas, rigid Customer Success frameworks, and experience in large corporate organizations are not required.
What Success Looks Like
First 90 days
Understand Storyteller’s product, customers, and the UK and European sports landscape
Transition assigned accounts smoothly
Establish clear visibility into account health, adoption, risks, and upcoming events
Run customer calls independently
Identify early adoption gaps and expansion opportunities
Within 6–12 months
Maintain strong account health and customer retention
Help customers use Storyteller more consistently around important content moments
Contribute to expansion opportunities and renewal readiness
Improve account visibility and consistency across the region
Build trust with customers and internal teams through reliable follow-through
Career & Company Benefits
Fully remote work from anywhere in the UK and EU
Work with ambitious sports and media organizations across the region
Access to modern hardware, technology, and tools
Opportunity to build strategic account management and commercial skills
A small, high-trust team with meaningful ownership and visibility
Opportunity to grow alongside Storyteller as it expands into a multi-product platform business
Additional employee benefits
Apply directly with them by clicking on the apply button
*Please only apply if you meet the requirements*
