Customer Support Representative Full Time NEW

About This Opportunity

Owner.com is hiring a Customer Support Representative to be the first point of contact for restaurant owners and guests using its AI-powered platform.

In this role, you’ll handle high-volume inbound calls, chats, and emails, helping customers resolve issues with empathy, clarity, and ownership from start to finish.

You’ll work closely with internal teams via Salesforce and Slack to ensure accurate documentation, fast resolution, and continuous improvement of support processes.

This is a performance-driven, customer-first role focused on delivering high-quality, empathetic support in a fast-paced, 24/7 environment.

Company: Owner.com
Accepting Applicants From: Remote, from Colombia
View the full job description and apply directly with Owner.com

Please apply if you genuinely think you meet the requirements.

Responsibilities

• Deliver empathetic, hospitality-driven support via phone, chat, and email
• Manage a high volume of inbound customer interactions daily
• Handle complex issues and escalations with ownership and sound judgment
• Maintain strong organization while managing multiple active cases
• Document all interactions accurately in Salesforce
• Collaborate with internal teams via Slack to resolve issues efficiently
• Identify recurring issues and share feedback to improve processes and tools
• Maintain high customer satisfaction (90%+ CSAT target)
• Follow up and ensure end-to-end resolution of customer issues

Requirements

• 3–5+ years of experience in customer support or customer service roles
• Experience in high-volume, fast-paced support environments
• Fluency in Spanish and English (C1/C2 level)
• Strong written and verbal communication skills in both languages
• Experience handling escalations and complex customer issues
• Familiarity with CRM tools (Salesforce preferred)
• Experience with support platforms (e.g., Intercom, TalkDesk or similar)
• Strong multitasking and organizational skills
• Ability to stay calm under pressure and maintain professionalism
• Reliable home setup with stable internet
• Nice to have:
  Background in hospitality, restaurants, retail, or service industries
  Experience supporting SMBs or restaurant owners
  Knowledge of support metrics (CSAT, SLA, FCR, QA)
  Experience working in remote/distributed teams

What You Get

• Remote-first work environment (Colombia-based role)
• Competitive salary (~$20,000 USD/year equivalent)
• Health coverage
• WFH stipend
• Unlimited PTO
• Supportive, fast-paced, performance-driven team environment
• Opportunity to work with AI-powered customer support systems
• Experience in a high-growth SaaS company serving real-world businesses

Tagged as: Customer Support Representative, salesforce