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Freelancers / Remote / Virtual Assistant
Remote People Operations Apprentice Contract NEW
About This Opportunity
HighLevel is looking for a motivated and detail-oriented remote People Operations Apprentice to join its People Operations team.
This apprenticeship provides hands-on exposure to core People Operations processes, including employee experience, compliance, HR systems, benefits administration, and employee lifecycle activities.
The apprentice will work closely with the People Operations team and cross-functional stakeholders while developing practical skills in People Operations, data management, reporting, and employee support.
View their full job description and apply directly with them by clicking on the apply button
*Please only apply if you meet the requirements*
Responsibilities
Employee Experience & Communication
Draft employee communications, policy updates, reminders, and People Operations announcements for review.
Analyze recurring employee helpdesk queries and help improve FAQs and employee self-service resources.
Support scheduling and coordination of employee webinars and related communications.
Analytics & Reporting
Analyze employee helpdesk metrics, including ticket volumes, categories, SLA performance, and resolution times.
Track onboarding, offboarding, leave, and attendance metrics and assist with periodic reporting.
Support the preparation of ad hoc reports, dashboards, and data insights for the People Operations team.
Compliance & Employee Lifecycle Support
Maintain employee records and validate mandatory documentation to support compliance and audit readiness.
Audit pending onboarding and offboarding activities and coordinate with relevant stakeholders to ensure timely completion.
Support recurring People Operations compliance and validation activities.
Process Documentation & Knowledge Management
Create and maintain quick-reference guides, checklists, FAQs, and process documentation.
Keep People Operations knowledge repositories and shared documentation organized and up to date.
Identify opportunities to simplify and standardize People Operations processes.
HR Operations & Data Management
Support employee benefits renewal and related operational activities.
Assist with HR data clean-up, validation, and reconciliation across Darwinbox and other HR systems.
Validate employee information, including bank account and payroll-related data, to maintain data accuracy.
Support People Operations projects and process improvement initiatives as required.
Coordination & Administrative Support
Maintain trackers and follow up on action items to support timely completion of People Operations activities.
Coordinate with internal stakeholders across People Operations, Payroll, IT, and other teams as required.
Provide day-to-day operational and administrative support to the People Operations team.
Requirements
Bachelor’s degree
Strong attention to detail and accuracy
Good written and verbal communication skills
Comfort working with data, spreadsheets, and reports
Strong organizational and follow-up skills
Ability to handle employee information with confidentiality and discretion
Willingness to learn and take ownership of assigned responsibilities
Ability to collaborate effectively with multiple teams and stakeholders
Interest in building a career in Human Resources or People Operations
Basic proficiency in Microsoft Excel or Google Sheets would be an advantage
