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Customer Relationship Management- CRM Specialist- Serbia Full Time
About This Opportunity
Native Teams is seeking a Customer Relationship Management- CRM Specialist from Serbia,to manage and optimize CRM systems across Sales, Marketing, and Service functions, supporting scalable operations and data-driven decision-making.
This role focuses on owning the CRM environment (primarily HubSpot), ensuring data accuracy, improving workflows, integrating tools, and enabling teams to work efficiently.
You’ll collaborate closely with cross-functional stakeholders to align processes, improve automation, and maintain high data quality standards.
You’ll also play a key role in training teams, supporting system usage, and continuously improving CRM operations to support business growth.
Company: Native Teams
Accepting Applicants From: Remote, From Serbia
View the full job description and apply directly with NativeTeams.
Please apply if you genuinely think you meet the requirements.
Responsabilities
- CRM Management
Manage and maintain HubSpot CRM across departments (Sales, Marketing, Service)
Configure system settings, user roles, and permissions
Ensure optimal CRM performance and usability - Integration Management
Integrate HubSpot with external tools (e.g., Asana, email marketing platforms, support tools, call/engagement tools)
Streamline workflows and improve cross-system data flow - Data Hygiene
Maintain high standards of data accuracy, completeness, and consistency
Conduct regular audits and implement data cleansing processes - User Training & Support
Train team members on CRM best practices and functionalities
Provide ongoing support and guidance to ensure effective CRM usage
Promote adoption across departments - Process Optimization
Identify opportunities to automate workflows and improve processes
Collaborate with teams to enhance operational efficiency using CRM capabilities - Collaboration with Stakeholders
Work closely with Sales, Marketing, and Service teams to align CRM with their needs
Gather feedback and propose system/process improvements
Participate in regular cross-functional discussions - System Updates & Maintenance
Stay up to date with HubSpot features and updates
Monitor system performance and troubleshoot issues
Continuously optimize CRM setup - Compliance & Security
Ensure CRM practices comply with data protection and privacy regulations
Implement and maintain appropriate security measures - Project Management
Contribute to or lead CRM-related projects
Coordinate with stakeholders to ensure successful and timely delivery
Requirements
- 5+ years of experience in CRM management
- Minimum 2+ years of hands-on experience with HubSpot
- Strong knowledge of CRM systems, workflows, APIs, and integration tools (e.g., Zapier-like platforms)
- Experience with data management and data structuring
- Strong communication skills, able to explain technical concepts to non-technical users
- Excellent organizational and multitasking abilities
- Proactive mindset with a focus on continuous improvement
- Ability to work in a fast-paced, dynamic environment with shifting priorities
- Strong collaboration skills across cross-functional teams
- Self-motivated with a “default to action” approach
- Fluent in English (written and spoken)
What You Get
- Fully remote work environment
- Opportunity to influence CRM strategy and RevOps processes
- Exposure to a fast-growing global fintech organization
- Collaborative, cross-functional team environment
- Opportunities for professional and personal growth
Who This Role Is For
- This role is ideal for someone experienced in CRM systems- especially HubSpot- who enjoys improving processes, managing data, and enabling teams through automation and integrations.
- You’re detail-oriented, technically strong, and comfortable working across departments.
- You take ownership of systems, proactively solve problems, and enjoy building scalable CRM processes that support business growth in a fast-paced environment.
