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Freelancers / Virtual Assistant

Customer Support Chat Assistant (Email/Live Chat) Full Time

We’re a New York-based eCommerce brand hiring a Remote Customer Support Assistant to help handle live chat and email queries about our home products.

 

 

 Key Responsibilities for the Customer Support Chat Assistant (Email/Live Chat):

 

  • Respond to customer chats and emails (template-based)
  • Track returns and orders
  • Escalate technical issues
  • Update FAQ database

 

 

Required Skills for the Customer Support Chat Assistant (Email/Live Chat):

 

  • Fluent English
  • Friendly, empathetic tone
  • Familiar with Gorgias or Zendesk
  • Fast typing

 

About the Job:

 

  • Entry-level welcomed too
  • Pay: $5–$6/hr
  • Shifts: 6PM–10PM EST

 

We’re a warm, people-first brand. Supportive environment, clear SOPs, and respectful communication.
Apply below if you are interested, and we will reach out to set up an interview.
Thank you for your time!

 

Tagged as: customerSupport, eCommerce support, liveChat, remote, Virtual Assistant

Job Overview

  • Date Posted:
  • Job Title: Customer Support Chat Assistant (Email/Live Chat)
  • Salary: $7 – $9
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